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HIMALA-EMOTEJAPAN

Customer Support Officer (Japanese speaking) – Remote Japan

RMG United States of America Posted 4 hours, 53 minutes ago
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Remote Full-Time

This is a remote position.

Customer Support Officer (Japanese speaking) – Remote Japan
Overview
A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.
Responsibilities
  • Help clients open and maintain trading accounts
  • Answer enquiries by email, phone and internal channels
  • Make welcome calls and follow-ups
  • Explain trading platforms and services; troubleshoot MetaTrader issues
  • Resolve back-office and account enquiries and handle complaints
  • Liaise with internal teams and escalate complex cases
  • Support marketing with translations and events when needed
Requirements
  • Native or fluent Japanese, written and spoken
  • Fluent English (B2+)
  • University or college degree
  • Strong communication and interpersonal skills
  • Comfortable with CRM, email platforms and MS Office
  • Able to work independently and under pressure
  • Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan.
  • Able to work 08:00–17:00 or 09:00–18:00 Japan time
What's offered
  • Approx. USD 2,000/month (12 salaries a year)
  • Remote from Japan after an initial 3-month paid training period in Cyprus
  • International, multicultural FX/CFD environment
  • Learning and growth opportunities
Position details
Salary: Approx. USD 2,000 per month (12 salaries a year)
Location: Japan
Work mode: Remote
Working hours: 08:00–17:00 or 09:00–18:00 Japan time
Job Type: Full time
Experience: Customer support / CRM experience
Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling
Industry: Forex/FX

Originally posted on Himalayas

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